EMBER GLIMMER LLC: Your Privacy Matters to Us 

Welcome to EMBER GLIMMER LLC! We’re thrilled you’re here, exploring timepieces that tell a story. At EMBER GLIMMER LLC, we understand that your privacy is just as precious as the memories you’ll create with our watches. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, purchase our products, or interact with us. We’re committed to being transparent and ensuring you feel confident and secure with your personal data. We’ve built our business on trust, and we want to earn yours every step of the way.

EMBER GLIMMER LLC (“Emberglimmer,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share personal information of users of our website, https://watcheswars.com, and customers who purchase our products. Founded in 2025, we’re dedicated to providing exceptional timepieces and exceptional customer service. We are located at 1927 STANTON WAY, LEXINGTON, Kentucky 40511, USA.

Quick Contact Information

  • Company: EMBER GLIMMER LLC (Timepieces that Define Your Legacy)
  • Founded: 2025
  • Address: 1927 STANTON WAY, LEXINGTON, Kentucky 40511, USA
  • Phone:+1 (859) 744-2954
  • Email: support@watcheswars.com
  • Service Hours: 9 AM – 5 PM EST, Monday – Friday

Information Collection: What We Gather and Why 

To provide you with the best possible experience, we collect certain information when you interact with Emberglimmer. Here’s a breakdown of what we collect and why:

Personal Information

  • Contact Information: Name, email address, phone number, shipping and billing address. This is essential for processing your orders and keeping you updated on their status.
  • Account Information: Username, password (encrypted, of course!), and purchase history. This helps you manage your orders and preferences.
  • Payment Information: Credit card details or other payment information. We use trusted payment processors to securely handle this sensitive data (more on that below!).
  • Communication Data: Records of your communications with us, including emails, chat logs, and phone calls. We use this to improve our customer service and address your concerns effectively. We’re always striving to provide the best possible support!

Browsing Behavior and Technical Information

  • IP Address: Used to understand general location and prevent fraud.
  • Browser Type and Operating System: Helps us optimize our website for your device.
  • Referring Website: Shows us how you found us, which helps us improve our marketing efforts.
  • Pages Visited and Time Spent: Allows us to understand which products and content are most interesting to you, so we can personalize your experience.
  • Device Information: Type of device (mobile, desktop), screen size.

Cookies and Similar Technologies

  • We use cookies and similar technologies (like pixels and web beacons) to collect information about your browsing behavior. This helps us personalize your experience, provide relevant advertising, and analyze website traffic. You can control your cookie preferences – see our Cookie Policy below!

Use of Information: How We Put Your Data to Work 

We use the information we collect to provide you with a seamless and personalized Emberglimmer experience. Here’s how:

  • Order Fulfillment: Processing orders, shipping products, and providing order updates. We want to get your beautiful timepiece to you as quickly and safely as possible!
  • Customer Service: Responding to inquiries, resolving issues, and providing support. Your satisfaction is our top priority!
  • Personalization: Recommending products, tailoring content, and offering promotions that are relevant to you. We want to help you find the perfect watch to tell your story.
  • Website Improvement: Analyzing website traffic and user behavior to improve our website’s functionality and user experience. We’re always working to make our website better for you!
  • Marketing Communications: Sending emails about new products, promotions, and other updates (only if you’ve opted in!). We promise not to spam you!
  • Fraud Prevention: Detecting and preventing fraudulent activities. We take the security of your information seriously!
  • Legal Compliance: Complying with applicable laws and regulations.

Information Sharing: Who We Share Your Data With (and Why) 

We understand that you trust us with your information, and we take that responsibility seriously. We only share your information with trusted third parties who help us provide you with our services. Here’s who we might share your data with:

  • Payment Processors: We use secure payment processors (like Stripe or PayPal) to process your payments. They have their own privacy policies, which we encourage you to review.
  • Shipping Providers: We share your shipping address and contact information with shipping providers (like UPS, FedEx, or USPS) to deliver your orders.
  • Customer Service Providers: We may use third-party customer service platforms to help us manage and respond to your inquiries.
  • Marketing and Advertising Partners: We may share anonymized or aggregated data with marketing and advertising partners to help us improve our marketing campaigns and show you relevant ads.
  • Analytics Providers: We use analytics providers (like Google Analytics) to analyze website traffic and user behavior.
  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.

We will never sell your personal information to third parties. Your trust is paramount.

Data Security: Protecting Your Precious Information 

We take the security of your information very seriously. We implement a variety of security measures to protect your data from unauthorized access, use, or disclosure. Think of it as a digital vault for your information!

  • Encryption: We use encryption to protect sensitive data, such as your payment information, during transmission.
  • Secure Servers: We store your information on secure servers that are protected by firewalls and other security measures.
  • Access Controls: We restrict access to your personal information to authorized personnel only.
  • Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
  • Data Minimization: We only collect the data we need to provide you with our services.

While we strive to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we keep your order history to facilitate returns and provide customer support. We regularly review our data retention policies to ensure we’re not keeping data longer than necessary.

Your Rights: You’re in Control of Your Data 

You have certain rights regarding your personal information, and we want to make it easy for you to exercise them. Here’s a summary of your rights:

GDPR (General Data Protection Regulation) Rights (for EU residents)

  • Right to Access: You have the right to access the personal information we hold about you.
  • Right to Rectification: You have the right to correct any inaccurate or incomplete personal information we hold about you.
  • Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal information, under certain circumstances.
  • Right to Restriction of Processing: You have the right to restrict the processing of your personal information, under certain circumstances.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
  • Right to Object: You have the right to object to the processing of your personal information, under certain circumstances.
  • Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

CCPA (California Consumer Privacy Act) Rights (for California residents)

  • Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of the information, the purposes for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information. We do not sell your personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise any of these rights, please contact us at support@watcheswars.com. We will respond to your request within the timeframes required by applicable law.

Cookies Policy: A Bite-Sized Guide to Cookies 

Cookies are small text files that are stored on your device when you visit a website. They are used to remember your preferences, track your browsing behavior, and personalize your experience. We use the following types of cookies:

  • Essential Cookies: These cookies are necessary for the website to function properly. They allow you to navigate the website and use its features.
  • Performance Cookies: These cookies collect information about how you use the website, such as which pages you visit most often. This information helps us improve the website’s performance.
  • Functional Cookies: These cookies allow the website to remember your preferences, such as your language and location.
  • Advertising Cookies: These cookies are used to show you relevant ads based on your browsing behavior.
  • Analytics Cookies: These cookies are used to track website traffic and user behavior.

You can control your cookie preferences through your browser settings. You can block or delete cookies at any time. However, please note that blocking or deleting cookies may affect your ability to use certain features of the website.

Specific Cookie Examples

  • Google Analytics: We use Google Analytics to understand how users interact with our website. This helps us improve our website and provide a better user experience. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
  • Facebook Pixel: We use the Facebook Pixel to track conversions from Facebook ads and to show you relevant ads on Facebook. You can control your ad preferences on Facebook.

Third-Party Services: Links to Other Sites 

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of these websites before providing them with your personal information.

International Transfers: Moving Data Across Borders 

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We will take steps to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws.

Updates to Policy: Staying Up-to-Date 

We may update this Privacy Policy from time to time. We will post any changes on our website and update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the new policy.

Last Updated: October 26, 2023

Contact Information: We’re Here to Help! 

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

EMBER GLIMMER LLC- Timepieces that Define Your Legacy.