We’re Here to Help! 

At EMBER GLIMMER LLC, we believe your time is precious, and we’re dedicated to providing you with exceptional support. Whether you have a question about your order, need help choosing the perfect timepiece, or just want to share your thoughts, we’re all ears! 

Get in Touch – Choose Your Preferred Method:

Call Us 

Speak directly with a member of our team. We’re happy to assist you!

Phone: +1 (859) 744-2954

Support Hours: 9 AM – 5 PM EST, Monday – Friday

Email Us 

Send us an email, and we’ll get back to you as quickly as possible.

Email: support@watcheswars.com

Visit Us 

While we primarily operate online, you can send us mail at the following address:

Emberglimmer LLC
1927 STANTON WAY, LEXINGTON, Kentucky 40511
USA

Send Us a Message – We’re Listening! 

Use the form below to send us a direct message. We aim to respond within 24 hours during our business hours. Your satisfaction is our priority!





Our Customer Service Promise 

We’re committed to providing you with the best possible experience. That means:

  • Prompt and helpful responses to your inquiries.
  • Honest and transparent communication about our products and services.
  • Going the extra mile to ensure your satisfaction.

We’re not happy unless you are! We stand behind our timepieces and our service.

Response Time Expectations 

We understand that waiting can be frustrating. Here’s what you can expect:

  • Email & Contact Form: We aim to respond within 24 hours during business hours (9 AM – 5 PM EST, Monday – Friday).
  • Phone: We strive to answer calls immediately during business hours. If we’re unavailable, please leave a message, and we’ll call you back as soon as possible.

Common Inquiry Categories

To help us assist you more efficiently, please see the categories below:

  • Order Questions & Support: support@watcheswars.com
  • Product Information & Recommendations: support@watcheswars.com
  • Returns & Exchanges: returns@watcheswars.com
  • Technical Support: support@watcheswars.com
  • Wholesale Inquiries: wholesale@watcheswars.com
  • Partnership Opportunities: partnerships@watcheswars.com
  • General Feedback: feedback@watcheswars.com

Connect With Us on Social Media! 

Stay up-to-date with our latest products, promotions, and news by following us on social media:

Business Hours & Holiday Schedule 

Our standard business hours are:

Monday – Friday: 9 AM – 5 PM EST

We are closed on the following major holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Emergency Contact Information 

For urgent matters outside of our normal business hours, please email emergency@watcheswars.com. Please note that this email is monitored less frequently and is reserved for true emergencies only.