EMBER GLIMMER LLC Shipping Policy: Your Timepiece, Delivered with Care 

At EMBER GLIMMER LLC, we understand that receiving your new timepiece promptly and safely is just as important as the watch itself. That’s why we’ve crafted this shipping policy with you in mind. We’re committed to providing a seamless and worry-free shipping experience, so you can start enjoying your legacy piece as soon as possible!

1. Shipping Overview:  

Good news! At EMBER GLIMMER LLC, we offer FREE SHIPPING on every order, no matter the price! That’s right – no minimum purchase required. We believe in making luxury accessible and straightforward, and that starts with transparent and free shipping. We ship exclusively within the United States to ensure reliable and timely delivery.

2. Processing Time: 

Once you’ve placed your order, our team gets to work! We aim to process your order within 1-2 business days. This includes carefully inspecting your timepiece, ensuring it’s perfectly packaged, and preparing all necessary documentation. We know you’re excited, and we’re working hard to get your order shipped out as quickly as possible.

3. Shipping Methods and Timeframes:  

We partner with reputable carriers to ensure your order arrives safely and on time. After processing, your order will typically be delivered within 3-5 business days. This timeframe may vary slightly depending on your location within the USA. We’ll keep you updated every step of the way!

4. Shipping Costs: 

As mentioned above, shipping is always FREE at EMBER GLIMMER LLC! No hidden fees, no surprises – just beautiful timepieces delivered directly to your door without any extra cost. We believe in transparent pricing and a hassle-free shopping experience.

5. Shipping Restrictions: 

Currently, we only ship within the United States. This allows us to maintain the highest standards of quality and reliability in our shipping process. At this time, we do not ship to P.O. Boxes. Please provide a physical street address for delivery.

6. Order Tracking Information: 

Once your order ships, you’ll receive a tracking number via email. This allows you to track your package’s journey and know exactly when to expect its arrival. Simply click the tracking link in the email or visit the carrier’s website and enter your tracking number. We want you to feel confident and in control of your delivery.

7. Delivery Issues and Solutions: 

While we strive for perfection, sometimes things happen. If you experience any issues with your delivery, such as a delayed package, damage during transit, or a lost order, please don’t hesitate to contact us immediately. We’re committed to resolving any issues quickly and fairly. We’ll work with the carrier to investigate the situation and find the best solution, whether it’s a replacement, a refund, or assistance in locating your package.

8. Holiday and Weekend Shipping: 

Please note that shipping times may be slightly longer during peak holiday seasons and weekends. We recommend placing your order well in advance to ensure timely delivery during these periods. We’ll do our best to keep you informed of any potential delays.

9. Special Handling Instructions: Your Timepiece, Our Priority 

Each EMBER GLIMMER LLC timepiece is carefully packaged to ensure it arrives in pristine condition. We use sturdy boxes and protective materials to safeguard your investment during transit. If you have any specific handling requests, such as discreet packaging, please contact us before placing your order, and we’ll do our best to accommodate them.

10. Contact Information for Shipping Questions: We’re Here to Help! 

If you have any questions or concerns regarding our shipping policy or your order, please don’t hesitate to contact our friendly customer service team. We’re available to assist you from 9 AM to 5 PM EST, Monday through Friday.

We’re dedicated to providing exceptional customer service and ensuring your complete satisfaction. Thank you for choosing EMBER GLIMMER LLC!